Culture Wireless Group, INC.

Privacy Policy

At Culture Wireless Group, INC. (“Culture Wireless,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our wireless and internet services, visit our website, or interact with us.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name, address, email address, phone number, date of birth
• Billing and payment information
• Identification information when required for service activation (e.g., government ID for porting numbers)

1.2 Service and Usage Information

• Device and network information (e.g., device type, IMEI, IP address, SIM card numbers)
• Data usage, call logs, text messaging records (metadata only, not content)
• Internet usage statistics (sites visited are not typically collected, but network performance data is)

1.3 Location Information

• Wireless service may collect approximate location based on cell tower and Wi-Fi data.
• ISP services collect service location (billing and installation address) but do not actively track user movement.

1.4 Technical Information

• Cookies, analytics data, and usage information when you visit our websites or use our apps.

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2. How We Use Your Information

We use your information to:

• Provide, manage, and maintain your wireless and internet services
• Process payments and manage billing
• Communicate with you about account updates, promotions, or important notices
• Improve service quality, troubleshoot problems, and perform network optimizations
• Protect against fraud, security threats, and unauthorized activities
• Meet legal and regulatory obligations

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3. Sharing of Information

We may share your information with:

• Service Providers and Partners: Companies that help deliver or maintain our wireless and internet services (e.g., underlying carriers, hosting providers, customer support platforms)
• Regulatory Authorities: To comply with applicable laws, legal processes, or lawful requests
• Fraud Prevention Services: To protect against fraud or misuse
• Porting Partners: If you request to transfer your phone number to another carrier
• With Your Consent: In any other situation where you have provided explicit authorization

We do not sell your personal information to third parties.

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4. Your Choices & Controls

You have choices regarding how your information is used:

• Marketing Communications: You can opt out of promotional emails or text messages by following the unsubscribe instructions provided in those communications.
• Account Information: You may update your personal information by contacting our customer support team.
• Cookies: You can manage cookie preferences through your browser settings.

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5. Data Retention

We retain personal information only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your information.

6. Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are intended for users 18 years of age and older. We do not knowingly collect personal information from children under 13 without verified parental consent.

8. Third-Party Services

Our website or apps may link to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post updates on our website with a new effective date. Continued use of our services after any changes means you accept the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Culture Wireless Group, INC.
Customer Support Email: support@culturewireless.net
Phone: 877.706.9600